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Free Support

Get help with VMP Security through our community-driven support channels. Access our knowledge base, submit tickets, and connect with other users.

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Choose Your Support Level

Select the support option that best fits your needs

Free Support

Community-driven assistance

  • Community Forum Access
  • Knowledge Base & Documentation
  • Email Support Ticket System
  • Response within 48 hours
  • Video Tutorials

$0

RECOMMENDED

Premium Support

Priority assistance & advanced features

  • Everything in Free Support
  • Priority Response within 4 hours
  • Live Chat Support (9am-5pm EST)
  • Direct Phone Support
  • Remote Site Assistance
  • Security Audit Assistance

$99/month

Free Support Channels

Multiple ways to get the help you need

Knowledge Base

Browse our comprehensive documentation, guides, and tutorials to find answers to common questions.

Browse Articles
Community Forum

Connect with other users, share experiences, and get help from the community and our support team.

Visit Forum
Email Support

Submit a support ticket and receive a response from our team within 48 hours during business days.

Submit Ticket

Support Hours

Free Support:

  • 📧 Email Support: 24/7 (Response within 48 hours)
  • 💬 Forum: 24/7 (Community & Staff Moderation)
  • 📚 Knowledge Base: Always Available

Premium Support:

  • âš¡ Priority Response: Within 4 hours
  • 💬 Live Chat: Mon-Fri, 9am-5pm EST
  • 📞 Phone Support: Mon-Fri, 9am-5pm EST
What to Expect

Response Time: We aim to respond to all free support tickets within 48 business hours.

Business Days: Monday - Friday (Excluding US Federal Holidays)

Note: Premium support customers receive priority assistance with faster response times and additional support channels.

Popular Help Articles

Find quick answers to common questions

Getting Started
How to Install VMP Security Plugin

Step-by-step guide to installing and activating VMP Security on your WordPress site.

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Configuration
Configuring Firewall Settings

Learn how to configure firewall rules and security settings for optimal protection.

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Troubleshooting
Resolving Common Scan Issues

Solutions for common problems encountered during security scans.

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License
Managing Your License Keys

How to activate, deactivate, and transfer your VMP Security licenses.

Read More →
Security
Understanding Security Alerts

What different security alerts mean and how to respond to them.

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Best Practices
WordPress Security Best Practices

Essential security tips to keep your WordPress site safe from threats.

Read More →
View All Articles

Submit a Support Ticket

Can't find what you're looking for? Send us a message and we'll get back to you within 48 hours.

Maximum file size: 5MB. Allowed types: jpg, png, pdf, txt, zip

Frequently Asked Questions

Quick answers to common questions about our support

Free support includes access to our knowledge base, community forum, email support ticket system, and video tutorials. We respond to free support tickets within 48 business hours. You'll also have access to our comprehensive documentation and community-driven solutions.

For free support, we aim to respond within 48 business hours (Monday-Friday, excluding US Federal Holidays). Premium support customers receive priority responses within 4 hours during business hours and have access to live chat and phone support for immediate assistance.

Yes! You can upgrade to premium support at any time. Premium support provides priority response times (within 4 hours), live chat support during business hours, direct phone support, remote site assistance, and security audit help. Simply visit your account dashboard and select the premium support option.

To help us assist you quickly, please include: your WordPress version, VMP Security plugin version, a detailed description of the issue, steps to reproduce the problem, any error messages you're seeing, and screenshots if applicable. The more information you provide, the faster we can help resolve your issue.

Phone support is available exclusively to premium support customers. Free support includes email tickets, community forum access, and our comprehensive knowledge base. If you need immediate assistance via phone, consider upgrading to our premium support plan for just $99/month.

Our community forum is accessible to all VMP Security users. Simply log in with your account credentials and navigate to the "Community" section. You can browse existing discussions, search for solutions, ask questions, and share your experiences with other users and our support team.

For urgent security issues affecting free users, please mark your ticket as "Security Concerns" and provide detailed information. While we maintain a 48-hour response time for free support, security-related issues are prioritized. For guaranteed fast responses to urgent issues, premium support offers 4-hour response times and immediate phone/chat access.

Need Faster Support?

Upgrade to Premium Support for priority assistance, live chat, and phone support.

Upgrade Now